Frequently Asked Questions
It’s normal to have questions when you’re exploring residential support for mental health, trauma, or challenges with substance use.
This page brings together clear, practical information about Palladium Private, including how our program works, what to expect, and how we support people throughout treatment.
Nationally Accredited for Quality and Safety
Frequently Asked Questions
I think I need to book a program, what should I do first?
Our recommended next step is to connect with our experienced Intake Team. Whether via call, email or text, they will be able to answer any further questions you may have, and help you to understand whether our program is a suitable pathway for your individual needs and circumstances. This conversation is completely confidential and aims to provide you with the clarity you need to make an informed decision about your recovery journey moving forward. Complete our enquiry form below.
What will happen next?
Once you’ve spoken with a member of our Intake Team and decided to proceed, we’ll guide you through the admission process. You’ll receive an email with your admission forms, payment information, terms and conditions and our site policies.
A few days before your arrival, we’ll arrange a pre-admission phone call to answer any remaining questions and confirm your travel plans and arrival time.
When you reach the property, our team will welcome you, help you settle in and provide a brief orientation so you know what to expect.
The program is designed to offer a calm, structured environment where you can step away from everyday pressures and focus on therapeutic work, learning, and steady progress.
What are your staff qualifications?
Our multidisciplinary team includes highly qualified clinicians and therapeutic practitioners who work together to tailor each person’s program to their individual needs.
Our clinical team is led by our Consulting Nurse Practitioner and includes an onsite RN, an AHPRA-registered Psychologist, Psychotherapists, Social Workers and therapists trained across evidence-based modalities such as CBT, ACT, schema work, somatic approaches and mindfulness-based therapies.
Alongside our clinical practitioners, we have a skilled group of holistic and wellbeing professionals – including yoga and mindfulness teachers, massage therapists, personal trainers and support staff – who contribute to the restorative, mind–body elements of the program. All staff hold relevant professional qualifications, and our team members maintain up-to-date First Aid and Mental Health First Aid certification.
Our practitioners have extensive experience supporting individuals from diverse backgrounds who are living with mental health challenges, trauma-related concerns and patterns of alcohol or drug use. Their focus is always on creating a safe, supportive environment and providing care that respects each person’s unique goals and circumstances.
What makes programs at Palladium Private different?
Palladium Private has been providing residential mental health programs since 2003. Over this time, ongoing evaluation, client feedback and clinical development have shaped the way our program is delivered today. Our approach integrates individual therapy, group work and structured daily practices within a calm residential environment, supporting people to focus on their wellbeing without everyday pressures.
What sets Palladium Private apart is the combination of evidence-based psychological therapies, holistic wellbeing practices and the expertise of our multidisciplinary team. Each person’s program is tailored to their individual needs, drawing on contemporary, trauma-informed and biopsychosocial principles.
If you would like to understand more about how our program works, you’re welcome to arrange a visit to the property. Meeting our team and seeing the environment firsthand can help you decide whether this program feels like the right fit for you or your loved one.
How does the Palladium Private program actually work?
The Palladium Private program is based on a trauma-informed, biopsychosocial approach. This means we consider the combined influence of a person’s thoughts, emotions, physical health, relationships and environment.
Our therapists use evidence-based modalities such as Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), schema work, somatic awareness and mindfulness-based approaches. These therapies help individuals understand their internal patterns, explore the experiences that may influence their reactions, and build practical skills for managing stress and emotional challenges.
The program includes a mix of individual therapy, group work, psychoeducation and supportive wellbeing practices. This structure gives people the time and space to deepen insight, practise new strategies and work steadily toward their goals.
The residential setting provides a calm, structured environment away from day-to-day pressures, helping many people focus fully on their wellbeing during their stay.
I have tried everything, and nothing has worked all these years. Why will this work?
Many people come to Palladium Private after trying a range of supports over the years. It’s common to feel discouraged, exhausted or unsure about what might help next.
Our residential program offers something different: dedicated time away from day-to-day pressures, a structured therapeutic environment and consistent access to a multidisciplinary team. The combination of evidence-based psychological therapies, group work and holistic wellbeing practices allows individuals to explore what’s been happening for them in a safe, supported setting.
While no program can guarantee specific outcomes, many people find that having uninterrupted time, personalised care and a cohesive treatment framework helps them understand their patterns more clearly and begin working toward meaningful, sustainable change.
Our Intake Team is available to talk through how the program is structured and whether it may be a suitable option for your needs.
Do I stay on my prescription medication when I come?
If you are currently taking prescription medication, we ask that you continue taking it exactly as directed by your treating doctor when you arrive. Our clinical team will review your medication history during admission and, if needed, can liaise with your GP or psychiatrist to support continuity of care throughout your stay.
Any changes to medication must be made by your prescribing clinician or an authorised medical professional.
Your program seems expensive and I can find cheaper options
As a private residential mental health facility without government funding, our program fees reflect the cost of providing intensive, multidisciplinary support, including individual therapy, group work, holistic wellbeing practices, accommodation, meals and continuous access to qualified clinical and therapeutic staff.
Residential treatment differs from outpatient or community services because it offers dedicated time away from everyday pressures and a structured environment to focus on your wellbeing. You can read more about what’s included on our Program page.
If cost is a concern, our Intake Team can talk you through the program inclusions and available funding options. Further details are also provided on the Program Fees page.
What makes a holistic, integrative program different?
A holistic, integrative program looks at the whole person, including psychological, emotional, physical and social factors rather than focusing on one area alone. This approach supports meaningful change by combining evidence-based therapy with wellbeing practices in a structured residential environment.
At Palladium Private, our program brings together four key components:
- Holistic wellbeing practices
Activities such as mindfulness, movement and restorative practices that support emotional regulation and overall wellbeing. - Integrative therapeutic approach
A tailored mix of evidence-based therapies, drawn from options like CBT, ACT, schema work, somatic awareness and mindfulness-based techniques. - Trauma-informed care
A focus on safety, understanding past experiences and supporting individuals in a way that respects their unique history and needs. - Evidence-based psychological therapies
Clinically grounded approaches that help people build insight, develop coping skills and understand the patterns influencing their wellbeing.
Together, these elements create a supportive environment where
What availability do you have?
Availability varies throughout the year, so the best way to find out is to speak with our Intake Team. They will discuss your needs confidentially and help you understand whether our residential program is a suitable option for you.
If you decide to proceed, we’ll guide you through the admission process and confirm the next available program start date.
How many guests are there?
We accommodate a small number of guests at any one time – up to 24 places across the property. This creates a calm, comfortable environment with space for personalised support.
Group sessions are kept to a limited size so individuals can participate at a pace that feels safe and manageable. Many people value the sense of community that naturally forms during the program, while still having their own privacy and dedicated therapeutic time.
Do I have my own bedroom?
Most guests stay in a two-bedroom cabin, with each person having their own private bedroom and shared living spaces. This arrangement supports comfort, privacy and a sense of community during the program.
If you would prefer completely private accommodation, please speak with our Intake Team. We will do our best to explore available options and ensure your rooming arrangement feels appropriate and supportive for your needs.
Is there internet access?
Yes. Guests have access to Wi-Fi during designated times each day. This helps maintain focus on the therapeutic program while still allowing you to stay connected as needed.
If you have specific requirements around internet use, please speak with our Intake Team before arrival so we can discuss the best way to support you during your stay.
Where is Palladium Private?
Palladium Private is located in the Sunshine Coast Hinterland, just outside Maleny, on a peaceful 20-acre property surrounded by natural bushland. The centre includes a number of guest cabins, shared facilities, landscaped gardens and spaces for quiet reflection.
The main building is a restored farmhouse with communal areas, a gym, swimming pools and other amenities that support comfort and wellbeing during your stay. Wildlife is often seen around the property, adding to the sense of calm and connection to nature.
The spacious environment allows guests to step away from day-to-day pressures and engage in the program within a tranquil, supportive setting.
Is Aftercare provided?
Yes. Before you leave the residential program, our team will work with you to create an Aftercare Plan that outlines the supports, services and resources that may be helpful as you transition home. This plan is tailored to your individual needs and focuses on maintaining continuity of care.
As part of your Aftercare, you will receive four psychotherapy sessions via phone or video over a three-month period. These sessions provide an opportunity to revisit key themes from your program, explore how you’re integrating new skills into daily life and receive guidance as you adjust back into your usual environment.
For more information about what’s included, please visit the Program page and scroll to the Aftercare section.
What is the cost of the program?
Program costs vary depending on the length of stay and the therapeutic supports included. Once we have a clearer understanding of your needs, our Intake Team can provide an estimate and talk you through the options available.
For a detailed breakdown of fees and payment pathways, please visit the Program Fees page or contact our Intake Team for a confidential discussion.
Can I smoke at Palladium Private?
Yes. Smoking cigarettes is permitted in designated outdoor smoking areas only. Vaping is not allowed on the property.
If you’d like more information about our smoking policy, please speak with our Intake Team.
Do you have photos of the accomodation, facilities and location?
Yes. You can explore photos of the property, accommodation and facilities in our online Gallery.
Why don't you publish your pricing?
Treatment needs vary from person to person. Rather than listing a one-size-fits-all price, we take time to understand each individual’s situation before providing a quote.
This includes discussing goals, current challenges, and the level and length of support that may be clinically appropriate. Once this context is understood, our team can provide clear information about costs and available options.
Testimonials
It’s Time to Take the Next Step
When it all feels like too much, something needs to change.
Whether it’s for you or someone you love, you don’t have to keep living this way.
There is a path forward. Let’s take the first step together.